Elastic shares how it uses its own platform to monitor internal and external services — a 'customer zero' approach. The unified model covers data ingestion via Elastic Agent, agentless integrations, and OpenTelemetry; synthetic and TLS certificate monitoring for web properties; alert routing through connectors to Slack, PagerDuty, and ServiceNow; AI-assisted incident investigation via Elastic AI Assistant; workflow automation for repetitive response tasks; and self-monitoring of the Elastic stack via Stack Monitoring. The goal is a single operational loop from detection through investigation to automated response, reducing MTTD and MTTR.
Table of contents
Customer zeroBuilding the observability foundationMonitoring the digital experienceFrom detection to actionAI-assisted investigationAutomating the response pathMonitoring Elastic with ElasticWhy this model worksTrust in the platformShareSort: