Deepgram Nova-3 was recognized for setting a new standard for transcription accuracy, customization, and real-time multilingual capabilities. In particular, ...

Deepgram

Deepgram Nova-3 won the 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine for achieving industry-leading transcription accuracy with a 5.26% batch word error rate and 6.84% streaming word error rate. The model offers real-time multilingual transcription, self-serve customization through keyterm prompting, and superior performance in noisy environments like call centers and drive-thrus. Nova-3 significantly outperforms competitors by 47.4% in batch processing and 54.2% in streaming accuracy.

Deepgram Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine