Deepgram Nova-3 won the 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine for achieving industry-leading transcription accuracy with a 5.26% batch word error rate and 6.84% streaming word error rate. The model offers real-time multilingual transcription, self-serve customization through keyterm prompting, and superior performance in noisy environments like call centers and drive-thrus. Nova-3 significantly outperforms competitors by 47.4% in batch processing and 54.2% in streaming accuracy.
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