Customize Agent Conversations with Adaptive Response Formats

Adaptive response formats in Agentforce allow developers to customize agent conversations with rich UI elements like carousels, buttons, and media cards without front-end development. The feature supports two response types: rich choice (lists displayed as carousels or buttons) and rich link (links with titles, descriptions, and images). Responses can be generated from Apex or Flow actions by returning structured data with specific fields. This approach complements custom Lightning types, with the choice between them determined by deployment target rather than overlap in functionality.