Colsubsidio transformed business process monitoring with Elastic Observability, gaining end-to-end visibility, faster incident resolution, improved service stability, and better experiences for millio...

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Colsubsidio, one of Colombia's largest family compensation funds, implemented Elastic Observability to unify monitoring across 40+ critical business processes. Previously, siloed systems made root cause analysis difficult and slowed incident response. After centralizing logs, metrics, traces, and business events into Elastic with Kibana dashboards and smart alerting, the organization achieved a 30% reduction in MTTR, 95% fewer critical incidents, 30% faster API response times, and 20% improved service availability for over one million users. Elastic became the official enterprise observability platform with 70% coverage across critical systems.

Colsubsidio gains end-to-end visibility with Elastic Observability

Achieving unified observability with Elastic