Chatwoot is an open-source as well as cloud-based customer engagement platform. Manage all of your customer conversation channels from one place.

Dickson A.

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Chatwoot is an open-source, self-hosted customer support platform that serves as an alternative to Intercom and Zendesk. It features Captain, an AI assistant that automates conversations and boosts agent productivity through smart suggestions and multilingual support. The platform consolidates customer conversations from multiple channels including live chat, email, social media, and messaging platforms like WhatsApp into one interface. It includes a customizable help center for self-service support and offers API integrations for custom use cases. Being open source, businesses can host it on their own infrastructure while maintaining full data ownership.

Chatwoot: The modern, open source, self-hosted customer support platform. Alternative to Intercom and Zendesk.

When you read “Open Source” and “Self-Hosted” first i search for the price and then it’s not better then others. Today thats only phrases to catch customers.

Iam also playing around with it and i have to say that this is by far the best solution I know…
Self-hostable, free, and all features included 👍

Self hosted free version is is bare bones, so much so you’d be forced to subscribe to their fees. Click-bait licensing at its finest.

same, pricing, no “Open Source”, and no “self-hosted”

I have been using it for 6 months. I think it is one of the best products in its branch. I have some problems with Instagram but I know they are fixing it.