Linear

Building innovative products requires balancing customer feedback with strong product vision. While customers may not always know what they need, their feedback sharpens product teams' intuition. At Linear, the Customer Requests feature was designed to collect, organize, and interpret customer feedback, enabling teams to prioritize and act on high-impact needs, especially as companies scale. The goal is to integrate customer context directly into product decisions, ensuring that products solve real problems without merely tallying feature requests.

Building what customers need, not just what they ask for

Linear is an excellent of building high quality user centric software. The tool is so wonderful to use and I am grateful daily for the dedication to the usability and customer experience

Reading this, building feedback collector feature become reasonable.

it seems to help find a balance between reinventing the wheel and creating a «second clubhouse» that no one needed