Salesforce engineering team built real-time multimodal AI capabilities for Prompt Builder that process PDFs, images, and documents without pre-indexing. The system handles 50 million daily file uploads through a unified architecture serving both Data Cloud and non-Data Cloud customers. Key innovations include a real-time file processing pipeline with base64 conversion, a compatibility abstraction layer for multiple LLM providers (OpenAI, Gemini, Anthropic), and partial grounding validation that processes files independently rather than failing entire workflows. The solution unlocks file-based business data for AI agents, enabling use cases like automated document field extraction, insurance claim assessments, and case attachment summarization.
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