A practical architecture guide for building HIPAA-compliant AI contact centers in healthcare settings. Covers four core design pillars: identity-first verification before any PHI is surfaced, minimum-necessary RAG scoped by intent and user identity, zero-retention cloud configurations on AWS Bedrock, Azure OpenAI, and Vertex
Table of contents
1. The real tension at your digital front door2. A PHI‑safe blueprint in one picture3. Identity‑first contact‑center flows4. Minimum‑necessary RAG with traceable answers5. Cloud guardrails and zero‑retention configuration6. Audit‑ready from telephony to EHR7. Knowing when the bot must hand off8. Beyond HIPAA: State disclosure and emerging enforcement9. When to buy, when to build this architectureSort: