Exploring the evolution and implementation of Agent Experience (AX) at Netlify and across the tech industry.

Biilmann Blog

Agent Experience (AX) is emerging as a critical discipline for building products that AI agents can effectively use on behalf of humans. Netlify pioneered several AX patterns including anonymous deployment flows, agent-human handovers, and specialized documentation formats like llms.txt. The article explores real-world implementations across companies like Clerk, Prisma, and Linear, emphasizing the shift from prompt engineering to context engineering through tools like Model Context Protocol (MCP). As AI agents become more prevalent, platforms must be redesigned from the ground up for agent-native workflows rather than simply adding AI features to human-designed interfaces.

AX in Practice: Real-World Examples from Netlify and the Industry