Learn how Agentforce Testing Center supports multi-turn conversations, and explore the features that lets it mimic and test user interactions.

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Agentforce Testing Center enables automated testing of multi-turn conversations by using conversation history as input. The tool validates agent responses turn-by-turn, ensuring context retention across dialogue flows. Developers can import conversations from Agent Builder, transform them into batch tests via CSV, and verify that agents maintain memory, apply knowledge correctly, and respond consistently throughout entire customer interactions. This approach provides non-regression testing for conversational AI agents.

Automate Multi-Turn Agent Testing with Conversation History in Agentforce