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This technical guide demonstrates building an automated customer support system using Amazon Bedrock, LangGraph, and Mistral models. The solution integrates with Jira Service Management to process support tickets through AI agents that categorize requests, extract order information, assess damage claims through image analysis, and generate contextual responses. The implementation uses Mistral Large 2 for text processing and Pixtral Large for vision tasks, with built-in fraud detection capabilities and responsible AI guardrails.

Automate customer support with Amazon Bedrock, LangGraph, and Mistral models