Rogers Communications experienced a significant network outage on July 8, 2022, affecting over 12 million customers in Canada. The outage was due to a configuration error in the distribution routers that flooded the core network routers with excessive IP routing data. Criticisms included lack of router overload protection and inefficiencies in change and incident management. To mitigate future disruptions, Rogers has implemented several measures, including enhanced change and incident management processes, separate IP core networks for wireless and wireline services, and backup connectivity solutions.
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SummaryOverviewDescription of the outageReliability of Rogers network architectureFactors affecting network restorationMeasures taken by Rogers to improve its network reliability and resiliencyAssessment and recommendations to RogersRecommendations to telecom network operatorsGlossaryAcronymsFootnotesSort: