Discover more about what's new at AWS with Amazon Connect Outbound Campaigns now supports contact priority ordering

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Amazon Connect Outbound Campaigns now supports contact priority ordering for voice campaigns and journey activities. Users can sort contact segments by up to 10 profile attributes such as customer lifetime value, account tier, or appointment date. This allows teams to focus agent time on high-value or time-sensitive contacts first. Initial dial attempts always take precedence over reattempts. The feature is available in all supported AWS regions at no additional cost and is configured through Amazon Connect Customer Profiles.