Discover more about what's new at AWS with Amazon Connect now supports conversational analytics for email

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Amazon Connect has added conversational analytics support for email contacts. Contact center managers can now automatically categorize emails, redact PII (with configurable redaction types and storage options), and generate contact summaries. The feature is enabled by adding a 'Set recording, analytics and processing behavior' block to flows before email contacts are assigned. Analytics can trigger automated actions like category assignments, task creation, or case updates. Available across nine AWS regions.