Discover more about what's new at AWS with Amazon Connect now provides agent scheduling metrics in data lake

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Amazon Connect now exports agent scheduling metrics to its analytics data lake, enabling automated reporting on forecasted headcount, scheduled headcount, and projected service level at 15 or 30-minute intervals. Users can visualize this data in Amazon QuickSight or other BI tools to identify staffing gaps without manual schedule reviews. The feature is available in all AWS regions where Amazon Connect agent scheduling operates.