Discover more about what's new at AWS with Amazon Connect introduces audio enhancements for noisy environments

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Amazon Connect now offers Audio Enhancement to improve voice call quality in noisy contact centers. The feature suppresses background noise and isolates agent voices using two modes: Voice Isolation (removes noise and background speech) and Noise Suppression (removes only noise). Administrators can enable it through User Management, and agents can adjust settings from the Contact Control Panel. Available in all commercial AWS regions where Amazon Connect operates.