Discover more about what's new at AWS with Amazon Connect introduces AI-powered manager assistance (Preview)

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Amazon Connect is launching a preview of an AI-powered assistant for contact center managers. It enables natural language queries across 150+ Amazon Connect metrics—covering agent scheduling, self-service experience, and performance evaluations—with historical data support. The assistant can also diagnose operational issues, such as identifying queues at risk of missing service level targets, and recommend recovery actions. Access requires contacting an AWS account team or representative.