Discover the self-service agent AI quickstart for automating IT processes on Red Hat OpenShift AI. Deploy, integrate with Slack and ServiceNow, and more.

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Red Hat Developer

Red Hat introduces an AI quickstart for deploying agentic AI systems that automate IT processes like laptop refresh requests. The quickstart provides a production-ready framework running on OpenShift AI that includes conversation state management, enterprise integrations (Slack, ServiceNow, email), distributed tracing with OpenTelemetry, evaluation frameworks using DeepEval, and safety guardrails with PromptGuard and LlamaGuard. It offers both testing mode (minimal setup) and production mode (with Kafka and Knative Eventing), reducing deployment time from weeks to under 90 minutes while demonstrating patterns applicable to various IT workflows beyond the laptop refresh example.

AI quickstart: Self-service agent for IT process automation

Overview of the self service agent AI quickstart