Agoda shares their two-year journey implementing generative AI across their organization, starting with a company-wide hackathon in February 2023. The travel company now has over 200 GenAI applications and services, with 73% of employees using AI productivity tools and 45% of internal tech support tickets handled by AI. Key
Table of contents
A Retrospective: Agoda’s GenAI Journey Thus FarIntroduction: Two Years InIgniting the Spark — The GPT HackathonEmbedding GenAI — Building a Company-Wide CultureScaling Responsibly — Infrastructure and Access at ScaleThe GenAI ProxyOur Internal Chat Assistant PlatformLaying the Groundwork — Unlocking Adoption and ScalePowering Internal Teams — GenAI in Everyday WorkAssistants/GenAI Powered Applications for Specialized WorkAccelerating EngineeringReducing Manual Load and Improving EfficiencyShipping Value to Customers — GenAI in Agoda ProductsConclusion: What We’ve Learned and What’s NextSort: