A Guide To Building Scalable AI Agents

Building scalable AI agents requires connecting real-time data with secure workflows. Salesforce Agentforce provides AI-driven automation using organizational data, while Heroku's AI PaaS extends these capabilities through custom APIs via AppLink. The guide demonstrates building an airline passenger notification system that processes flight manifests, calculates airport walking times, and sends personalized SMS messages. The integration keeps customer data secure within the Salesforce ecosystem while enabling customized workflows through Heroku applications that follow OpenAPI specifications. This approach allows AI agents to handle time-sensitive decisions and notifications automatically, freeing teams to focus on other aspects of customer experience.