A 10-year AWS customer lost their entire account and all data without warning after a verification process failure. The author details a 20-day support nightmare where AWS MENA allegedly deleted the account due to an internal testing mistake involving Java command-line parameter parsing. The incident destroyed years of open-source development work, including Ruby gems and unpublished tutorials. The story highlights the risks of cloud provider dependency and the differences in AWS regional operations, particularly in the MENA region.
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